2. Use of Your Information

Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. It will also enable us to bill you and to contact you where necessary concerning our services. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future, you may have the ability to express your preferences around the use of your data as set out in this privacy policy and this may be exercised though your chosen method of using our services, for example mobile, mobile applications or any representation of our Website.

We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services.

You agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail. Where you have chosen at a device level to begin or continue receiving push notifications from us, we may send you push notifications relating to the services that you have requested from us and information about our services and offers. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device or by contacting us (see Contact).

If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out below and/or amending your profile accordingly.

Please note that by submitting comments and feedback regarding the Website and the services, you consent to us to use such comments and feedback on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside.

3. Disclosure Of Your Information

The information you provide to us will be transferred to and stored on our servers.

Third parties process information such as credit card payments and provide support services related to payments for us. Third parties also help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you. In addition, we may need to provide your information to any restaurants ("Partner Restaurants") that you have placed your order with. By submitting your personal data, you agree to this transfer, storing or processing. Yalah will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

You agree that we may allow carefully selected third parties, including marketing and advertising companies, our affiliates, and associates, to contact you occasionally about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out below and/or by amending your profile accordingly. We may also share your personal data with marketing companies who help us analyse the personal data we collect so that we can administer, support, improve and develop our business and services to you.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation, or in order to enforce our Website Terms and any other agreement, or to protect the rights of Yalah, Partner Restaurants or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and prevention. 

You hereby agree & understand that we may share your information to Advertising Companies. We work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf. For additional information, see the Cookies, Targeted Advertising & Analytics section.   

Other third parties. In addition, we may disclose personal information about you (i) if we are required to do so to comply with law or to fulfil requirement of international legal standards or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, (iv) when disclosure of your personal information is otherwise required or permitted by law, or (v) with your consent

We may share or need to transfer to or store data we have received from you with affiliates and subsidiaries of Yalah ("Affiliates") which are located in countries or jurisdictions other than the UAE. The laws governing data protection in these countries or jurisdictions may differ from the laws in the UAE. We will comply with the laws applicable in the UAE and take all steps reasonably necessary to ensure that similar and/or comparable standards for data protection are maintained by any Affiliates which are recipients of your information. By your voluntary submission of information to us, you are consenting to the disclosure, transfer and use of your personal information outside of the UAE for the purposes described in this privacy policy.

4. Security And Data Retention

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Accessing And Updating

You have the right to request and see the information we hold about you ("Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out below. In the event that you make an Access Request, we reserve the right to charge a fee of thirty United Arab Emirates dirhams to meet our costs in providing you with details of the information we hold about you.

6. Your Rights and Choices

ACCESSING, UPDATING, AND MODIFYING PERSONAL INFORMATION  

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted, as appropriate. These rights may be limited in some circumstances by local law. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to access, change, or delete your personal information by sending us an email.

EMAIL OPT-OUT  

You can opt-out of receiving marketing or newsletter subscription related communications by email by following the instructions within the emails you receive from us or by contacting us through our customer support email address. Please note that your opt-out request is specific to the particular type of email communication you receive from us. For example, if you opt-out from a newsletter subscription, you will no longer receive newsletter email communications, but you may still receive email marketing communications from us. Further, if you opt-out from both newsletter email and marketing email communications, we may still send you transactional or operational emails.Examples of transactional or operational emails include, , password resets, profile updates or other account related messages.  

TEXT MESSAGE OPT-OUT  

You can opt-out of receiving text messages from us by replying STOP to the text message you receive from us or making a request through our customer support email address. Please note that this will only opt you out of the specific text messaging program associated with that number.  

PUSH NOTIFICATIONS OPT-OUT  

When you download one of our mobile applications or when you visit our website, we may provide you with the option to receive push notifications. You may opt-out of receiving push notifications by adjusting the settings on your mobile device or browser.  

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7. Geolocation Information

When you use one of our mobile applications, we may ask you to share your location. It is mandatory for our users, while using  our website through desktop or mobile to provide us an access to your geolocation information.    

8. Cookies, Targeted advertising& Analytics  

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties may not be covered by this privacy policy. 

Cookies   

Cookies are small text files that websites and mobile application send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. We use different types of cookies on our website, including performance cookies, functional cookies and targeting cookies.    

Cookie Settings   

Please note that your opt-out only applies to the browser you use to submit your opt-out, so if you use multiple browsers or devices, you must opt-out on each browser, on each device. Your opt-out is enabled using cookies so once you opt-out, if you delete your browser’s saved cookies on a device, you will need to opt-out again on that browser on that device.  

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9. Targeted Advertising  

We work with third party advertising companies (such as advertising networks) to serve advertisements for us. These advertising companies may use cookies and other technologies to collect device identifiers, online or network activity information, commercial information, or inferences, such as information about the websites you visit over time and the advertisements you click on, in order to deliver advertisements that are targeted to you. You can opt-out of this form of targeted advertising from the companies we work with by changing your preferences.  

Cookie Settings   

Please note that even if you opt-out of this form of targeted advertising, you may still see ads from us, but the ads will not be targeted based on behavioural information about you. To learn more about this type of advertising in general, visit the Digital Advertising Alliance at WWW.ABOUTADS.INFO/CHOICES or the Network Advertising Initiative at WWW.NETWORKADVERTISING.ORG/CHOICES.   

We also work with third-party platforms, including platforms operated by social networks, such as Google, and Facebook, to show you advertisements or measure the effectiveness of our advertisements. We may convert your email address, telephone number, or other information into a unique value and have these third-party platforms match this unique value with a user on their platform or with other data they may have. This matching enables us to deliver advertisements to you and others on these platforms. You also can request that we refrain from using your personal information in this way by contacting us through our customer support email address.   

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10. Do not track and advertising across different websites  

We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms. Third parties that have content or services on our website, such as a social feature, an analytics service, or an advertising network partner, may obtain information about your browsing or usage habits. These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and we do not obligate these parties to honour “do-not-track” signals. To learn more about browser tracking signals and “Do Not Track,” please visit HTTP://ALLABOUNTDNT.COM.  

11. Analytics services  

We may use analytics services, such as Google Analytics, on our website, our social media pages, or our mobile applications to help us evaluate and analyse how visitors use these platforms. For specific details on how Google collects and uses information on our website, social media pages, or mobile applications, please visit: HOW GOOGLE USES DATA.  

12. National transfers  

We do not transfer the personal information we have about you to countries/states other than the country/state in which the information was originally collected, and your personal information may be processed and stored inside of your country/state of residence. The data protection laws of Dubai shall be applicable and your personal information will be subject to applicable state laws.    

13. Children's privacy  

This website is not intended for or directed to children under the age of thirteen (13) and we do not knowingly collect personal information from children under the age of thirteen on the website. If we become aware that a child under the age of thirteen(13) has provided us with personal information, we will delete the information from our records.  

14. How we protect information  

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. We use the industry standard Secure Socket Layer (SSL) capable encryption technologies which aids in preventing 3rd party seeing your data as it traverses through the internet.  

15. Updates to our privacy policy  

This Privacy Policy may be updated periodically and without prior notice or consent to you to reflect changes in our personal information practices. You agree that it is your responsibility to check any updates in the privacy policy from time to time. However, we might post a prominent notice on our website to notify you of any significant changes to our privacy practices and indicate at the top of the Privacy Policy when it was most recently updated.

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16. Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Yalah App DMCC, R6 Retail Level, Cluster R, Jumeirah Lakes Towers, Dubai, United Arab Emirates; or hello@yalah.co.